Refund Policy

We want you to love what you order from Brand&Trend. If something is not right, here is how returns work.

Return Window

You have 14 days from the day you receive your order to request a return.

Eligible Items

Items can be returned if they are:

• Unworn, unwashed, and in their original condition
• With all original tags attached
• Free of perfume, makeup, deodorant, or other marks
• Returned in their original packaging when possible

The following items are final sale and cannot be returned:

• Items marked "Final Sale" or "Sale"
• Underwear, swimwear, and intimates (for hygiene reasons)
• Gift cards

How to Start a Return

Email us at nataliiamk0111@gmail.com within the 14-day window with:

• Your order number
• The item(s) you want to return
• The reason for return

We will send you instructions on where to ship the return.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

Refunds

Once we receive and inspect your return, we will process a refund to your original payment method within 5-10 business days. You will receive an email confirmation when the refund is issued.

The original shipping cost is non-refundable.

Exchanges

We do not offer direct exchanges. To exchange an item, return the original purchase for a refund and place a new order for the item you want.

Damaged or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 3 days of delivery at nataliiamk0111@gmail.com. We will arrange a free replacement or full refund, including return shipping.

Late Returns

Returns received after the 14-day window may be refused or refunded as store credit at our discretion.

Contact

Brand&Trend

Schaumburg, IL, United States

Email: nataliiamk0111@gmail.com